Welcome to The Haven Surgery
The Haven Surgery are very proud to be taking part in an initiative called Green Impact for Health. This is a national initiative set up by NUS and RCGP to improve sustainability and social responsibility within primary care.
It aims to look at almost every aspect of primary care ranging from office waste to better medicines management. The aim is to improve how time and resources are used resulting in improved patient care and experience along with a reduction in CO2 used, therefore having a positive impact on climate change.
Take a look at www.greenerpractice.co.uk to learn more about this.
If you require medical assistance which isn't urgent then you can access the surgery via the e-consult below. A GP will get back to you within 48 working hours. You can also request fit-notes and letters via e-consult.
First Contact Physio
First Contact Physiotherapists (FCPs) are physiotherapists based in GP surgeries with an expertise in the assessment and management of musculoskeletal conditions. you can book an appointment directly with a physiotherapist via the receptionist, which means you won’t need to wait for a referral from a doctor.
You may be eligible for an appointment with a physiotherapist for the following problems:
- All soft tissue injuries, sprains, strains or sports injuries
- Arthritis – any joint
- Possible problems with muscles, ligaments, tendons or bone, eg tennis elbow, carpal tunnel syndrome, ankle sprains
- Spinal pain including lower back pain, mid-back pain and neck pain
- Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
- Changes to walking
- Post-orthopaedic surgery
It is now a requirement for all patients to wear a face covering when entering the surgery for an appointment, collecting medication or for any other reason. This does not need to be a fluid resistant mask, but can be a covering using a scarf or bandana or a home made mask.
Thank you for your support.
Click on the link below for advice regarding mask wearing.
Medication Delivery During COVID-19
The practice can provide Home Delivery Service to those at-risk patients required to isolate for 12 weeks should the need arise. Patients who have family members available to pick up their medication can arrange this by contacting the practice.
Burnhope Village Support Group are also offering to collect and deliver medication to your home. To contact this service telephone 01207 775069
COVID VACCINATION STATUS
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
It may take more than a week for your identity to be checked and verified so you can use this service.
If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.
Response to COVID-19 Vaccine Oxford-AstraZeneca media reports
The UK Medicines & Healthcare Products Regulatory Agency, which is responsible for ensuring that medicines and medical devices work and are acceptably safe, have said that evidence DOES NOT suggest that the Oxford-AstraZeneca jab is linked to blood clots.
People should still go and get their COVID-19 vaccine when asked to do so.
Please read more here: https://www.gov.uk/government/news/mhra-response-to-irish-authorities-action-to-temporarily-suspend-the-astrazeneca-covid-19-vaccine
COVID VACCINATION PROGRAMME
Please wait to be contacted about your Covid-19 vaccination as we are being inundated with calls. All those who are eligible will be contacted by a telephone call to arrange an appointment as soon as the vaccine supply allows.
Currently if you are:
- aged 18 and over
- You will turn 18 before 1st July 2021
- you have previously received a letter saying you are at high risk from coronavirus (clinically extremely vulnerable)
- you are a frontline health or social care worker
- You have a learning disability
- You receive carer's allowance
you can book your appointment at a mass vaccination centre online at www.nhs.uk/covid-vaccination
INFORMATION FOR ALL WOMEN OF CHILDBEARING AGE, CURRENTLY PREGNANT OR BREASTFEEDING
Guidance for pregnant women
NEW GP DATA EXTRACTION FOR RESEARCH
NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service. This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers.
The data collection will begin on 1st September.
More information about the service can be found on https://digital.nhs.uk/services/national-data-opt-out.
We now include this additional privacy notice, alongside our main privacy notice, that explains what data is used and why.
If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt-outs are different and they are explained in more detail on the NHS digital website. Your individual care will not be affected if you opt-out using either option.
The type 1 opt-out form can be downloaded here: Opt Out Form
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
The surgery has its own dispensary and is able to dispense medication to patients registered with the practice who live in Burnhope and some of the surrounding areas.
Partners in Care
Once registered, patients and healthcare professional work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice are always heading in the same direction.
Our premises have been specifically designed to accommodate disabled access. Shpuld you require any further support, please don't hesitate to ask.
New Extended Hours Service - Need to see a GP or nurse in the evening or on a weekend? GPs in Derwentside are working together to offer extra GP and Nurse appointments from 6.30pm on weekday evenings and from 09:30am on Saturday and Sunday mornings. The clinics are held at Tanfield View Medical Group. To book an 'Extended Hours' appointment please contact your surgery Monday-Friday 08.30-5.00. When your surgery is closed, please call 111 to access these clinics. If you need to cancel an appointment, after your own surgery has closed, please ring 07548 652124
(Site updated 23/06/2022)