Appointments

If you require medical assistance which isn't urgent then you can access the surgery via the e-consult below. A GP will get back to you within 48 working hours. You can also request fit-notes and letters via e-consult.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01207 268820, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system (SystmOnline)
• phone us on 01207 268820, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Remember to let us know if you have more than one problem you wish to discuss with the doctor or more than one person in the family needs to be seen. We can book you into a longer appointment if necessary.

Remember to let us know if you have more than one problem you wish to discuss with the doctor or more than one person in the family needs to be seen. We can book you into a longer appointment if necessary.

Click here for our GP and nursing team clinic times

Our Practice nursing staff are Michelle Marshall Practice Nurse and Kathryn Pomphrett Healthcare Assistant.

Patients please be aware when booking an appointment to see a specific nurse that you have booked into the appropriate clinic appointment slot.  For example smears can only be done by our Practice Nurse Michelle Marshall.

If in any doubt please ring the surgery and the reception team will book your appointment in to the correct clinic.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system (SystmOnline)
• phone us on 01207 268820, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am if you require a home visit. Please do not ask for a house call after 2pm unless it is an emergency as this will delay the start of afternoon surgery.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Patients who demand a home visit because they cannot obtain an appointment will be asked to register with another practice which may be able to serve their needs better.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.